FAQs – All The Feels

FAQs

What is your return policy?

We currently do not accept returns. If there is an issue with your in-store purchase or item please email us within 24-hours of your purchase or delivery date of your online order at info@allthefeelsshop.com.

Exchanges are approved on a case-by-case basis within 24-hours of your in-store purchase or delivery date. For approved exchanges of unused items in their original condition, we will refund the full order amount minus the shipping costs (if applicable) for the return and a 10% restocking fee will be applied. Please note that some items are final sale due to health precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and a photo of the item’s condition. Please also include images of the packaging, shipping materials and shipping label . We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com.

What are your hours?
All The Feels is open Wednesday through Saturday from 12-7pm and Sunday 12-4pm. We are closed Monday and Tuesday. Private shopping is available by appointment only, please email us.

What is the billing descriptor and how will purchases show on my bank statement?
Charges will appear as All The Feels 171-36770161 on your bank statement. 

Is there free public parking?
Yes! Parking is available on the southeast corner of Milam St. and Elgin St. There is also free limited street parking in front of our store directly off of Milam and to the side of the our store off of Stuart. 

Do you sell gift cards?
Yes! We offer digital gift cards that are available for purchase in-store or online. 

Can I have my order shipped?
We ship to the 48 contiguous United States, please allow 2-3 business days for your order to be processed and shipped. We also offer in-store pickup and local delivery within a 5-mile radius from the store for a flat $5 fee. 

How do you choose what brands and artists you carry?
We love to carry high-quality, handmade goods by awesome people. If you are interested in having your product sold at our store, please send us an email. 

Still have more questions? Think your products will be a great addition to All The Feels? Feeling lonely? Email us! We would love to hear from you. <3