All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that due to COVID and during heavy or busy retail seasons, there may be postal service problems that are out of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If for any reason you feel the shipping rate provided is high, please send us an email after placing the order, and we will be sure to refund any shipping overages.
Local delivery is available within 5 miles of the store for a flat rate of $5.
Deliveries are made during normal business hours, Wednesday-Saturday from 12-7pm or Sundays from 12-4pm. We will contact you via text message or email with the phone number or email you provided at checkout to notify you of any delays and expected delivery date and time.
You can skip the shipping fees with free local pickup at the store located at 3229 Milam St. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Some international shipping is available. If your country is not included, please feel free to email us. International shipping charges are automatically calculated through the carrier. We do not have control over these rates.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We currently do not accept returns. If there is an issue with your purchase, please email us within 24-hours of your purchase or delivery date of your online order at firstname.lastname@example.org.
Exchanges are approved on a case-by-case basis within 24-hours of your in-store purchase or delivery date. For approved exchanges of unused items in their original condition, we will refund the full order amount minus the shipping costs (if applicable) for the return and a 10% restocking fee will be applied. Please note that some items are final sale due to health precautions.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and several photos of the item’s condition. Please also include images of the packaging, shipping materials and shipping label . We address these on a case-by-case basis but will of course try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
We greatly appreciate your support! <3