Shipping & Returns
Shipping
We ship to all 50 States in the United States as well as some additional countries. It is best to proceed to checkout to see if shipping options are available for your location. If you do not see a shipping option available and very much want an item(s), please feel free to email us!
Orders are processed within 1-3 business days after being placed. You will receive a notification when your order has shipped with the tracking number. If you don't see this, please double check your spam or junk folders before reaching out. Once dropped off to the shipper on our end, it may take 24 -48 hours for the tracking information to update online.
Please note that during heavy or busy retail seasons, there may be postal service delays that are out of our control.
For holiday delivery (including Christmas), we recommend placing your order by December 14th to ensure you're receiving items in time. While we'll do our best to meet delivery timelines, we cannot guarantee arrival dates once a package has been handed off to the carrier.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If for any reason you feel the shipping rate provided is high, please send us an email after placing the order and we will be sure to refund any shipping overages exceeding $10.
International Shipping
Some international shipping is available. If your country is not included, please feel free to email us.
International shipping rates are automatically calculated through the carrier, not All The Feels. We have recently encountered additional import duties on all orders going out and coming in. This means as a customer, you will most likely receive a separate invoice from the shipping company at a similar dollar value of the original shipping value you paid us. This is a separate charge you will need to pay the shipper in order to have your order delivered.
Local & In-Store Pickup
If you are local to the Houston area, you can skip the shipping fees with free in-store pickup!
Pickup orders are usually ready within 1 business day. Once confirmed and prepped, we'll send a notification that your order is ready for you to come pick up! If you need your order sooner, please email or call so we can accommodate.
If your order is not picked up in a 2 month time period, we reserve the right to cancel the order without the possibility of a refund.
Lost or Stolen Packages
In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. We can ensure your package during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. We are not liable for lost or stolen packages. Orders marked as delivered may not be refunded or replaced.
If your package is lost in transit (not shown as delivered), please email us and we will help find the package or take other steps on a case by case basis.
If an item is returned to us by the carrier due to address errors or an inability to deliver, we can reship your order. We charge a $10 reshipping fee for domestic orders. For international orders, reshipment fees will vary and be determined at the time of reshipping your package. We can otherwise process a refund minus your original shipping costs.
Please always ship your item(s) to a safe and reliable location!
Refunds, returns, and exchanges
We only accept returns or exchanges for shipped online orders in cases where an item is defective, damaged upon arrival, or if an incorrect item or size was sent. Please reach out via email within 24-hours of your delivery date at info@allthefeelsshop.com. Otherwise, we currently do not accept returns. If there is an issue with your in-store purchase, please call us within 24-hours of your purchase.
Exchanges are approved on a case-by-case basis within 7 days of your in-store purchase date, local pick-up date or within 5 business days of your delivery date. To be eligible for returns/exchanges, items must be unused, unworn, and in their original condition with all original packaging.
For approved returns, return shipping costs are not covered. If approved, we will refund the full order amount minus the original shipping costs. In addition, we can provide a prepaid return label, and the cost of the label will be deducted from your refund. Please note that some items are final sale due to health and safety precautions.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and photos of the item’s condition. Please also include images of the packaging, shipping materials, and shipping label. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. All orders are insured for a minimum of $100 USD (we will purchase additional insurance when necessary).
We are a small shop with a small team of 4-5 amazing humans who do their very best. We work in shifts of 2-3 people at a time. We run a single brick-and-mortar location near downtown Houston. Online orders are pulled from our shop inventory and packaged on our back counter with a tremendous amount of love. While we do our very best, we are human, and small mistakes may occasionally happen - for this we greatly apologize and hope you are able to work with us to make it right!
If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com.
We greatly appreciate your support! <3