Shipping Policy

Shipping policy

We ship to all 50 States in the United States as well as some additional countries. It is best to proceed to checkout to see if shipping options are available for your location. If you do not see a shipping option available and feel desperate, please feel free to email us! Also, please allow 2-3 business days for your order to be processed and shipped. You will receive a notification when your order has shipped with the tracking number. Once dropped off to the shipper on our end, it may take 24 -48 hours for the tracking information to update online. We also offer local in-store pickup which is available at the front counter.

We are a small shop with a small team of 4-5 amazing humans who do their very best. We work in shifts of 2 people at a time. We run a single brick-and-mortar location here near downtown Houston. Online orders are pulled from our shop inventory here at the store and packaged here on our back counter with a tremendous amount of love. While we do our very best, we are human, and small mistakes may occasionally happen - for this we greatly apologize and hope you are able to work with us to make it right! 

We do pack the orders with our own hands and drop them off to our local UPS and USPS locations daily.  Once we hand them over, the package is literally out of our hands. We have the same tracking number as the customer and can only see the same information online as the customer. All orders are insured for a minimum of $100 USD (we will purchase additional insurance when necessary). However, All The Feels is not responsible for lost packages, theft, incorrect addresses, incorrect deliveries, packages lost in transit, mishandling of goods, or additional fees incurred (such as import duties, tariffs, taxes, etc.). We know this can be very frustrating, but we can not take the blame for situations out of our control and not within our responsibility. Your best bet in all of these situations is to always contact the shipping company. 

Please note that during heavy or busy retail seasons, there may be postal service problems that are out of our control. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If for any reason you feel the shipping rate provided is high, please send us an email after placing the order and we will be sure to refund any shipping overages.

In-store pickup

You can skip the shipping fees with free local pickup at the store located at 3223 Milam St. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. If you need your order sooner, please email or call so we can accommodate. Please have your order confirmation email with you when you come in.

International Shipping

Some international shipping is available. If your country is not included, please feel free to email us. International shipping rates are automatically calculated through the carrier and are not set by All The Feels. We have recently encountered additional import duties on all orders going out and coming in. This means as a customer, you will most likely receive a separate invoice from the shipping company at a similar dollar value of the original shipping value you paid us. This is a separate charge you will need to pay the shipper in order to have your order delivered. We are now having to pay this on our end to receive any product from outside of the United States. It completely sucks, and we are very sorry!

Refunds, returns, and exchanges

We currently do not accept returns. If there is an issue with your in-store or online purchase, please email us within 24-hours of your purchase or delivery date at info@allthefeelsshop.com.

Exchanges are approved on a case-by-case basis within 7 days (5 business days) of your in-store purchase date or delivery date. For approved exchanges of new, unused items in their original condition and packaging, we will refund the full order amount minus the original shipping costs, and return shipping costs (if applicable). Please note that some items are final sale due to health and safety precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and photos of the item’s condition. Please also include images of the packaging, shipping materials, and shipping label. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com. 

We greatly appreciate your support! <3