Return & Exchange Policy – All The Feels
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Return & Exchange Policy

We only accept returns for shipped online orders in cases where an item is defective, damaged upon arrival, or if an incorrect item or size was sent. Please reach out via email within 24-hours of your delivery date at info@allthefeelsshop.com. Otherwise, we currently do not accept returns. If there is an issue with your in-store purchase, please call us within 24-hours of your purchase.

Exchanges are approved on a case-by-case basis within 7 days of your in-store purchase date, local pick-up date, or within 5 business days of your delivery date. To be eligible for exchanges, items must be unused, unworn, and in their original condition with all original packaging / tags.

For approved returns, return shipping costs are not covered. If approved, we will refund the full order amount minus the original shipping costs. In addition, we can provide a prepaid return label, and the cost of the label will be deducted from your refund. Please note that some items are final sale due to health and safety precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and photos of the item’s condition. Please also include images of the packaging, shipping materials, and shipping label. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. All orders are insured for a minimum of $100 USD (we will purchase additional insurance when necessary).

We are a small shop with a small team of 5 amazing humans who do their very best. We work in shifts of 2-3 people at a time. We run a single brick-and-mortar location near downtown Houston. Online orders are pulled from our shop inventory and packaged on our back counter with a tremendous amount of love. While we do our very best, we are human, and small mistakes may occasionally happen - for this we greatly apologize and hope you are able to work with us to make it right! 

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com. 

We greatly appreciate your support! <3