Refund policy

We currently do not accept returns. If there is an issue with your in-store purchase or item please email us within 24-hours of your purchase or delivery date of your online order at info@allthefeelsshop.com.

Exchanges are approved on a case-by-case basis within 24-hours of your in-store purchase or delivery date. For approved exchanges of unused items in their original condition, we will refund the full order amount minus the shipping costs (if applicable) for the return and a 10% restocking fee will be applied. Please note that some items are final sale due to health precautions. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@allthefeelsshop.com with your order number and a photo of the item’s condition. Please also include images of the packaging, shipping materials and shipping label . We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Charges will appear as All The Feels 171-36770161 on your bank statement. 

If you have any further questions, please don't hesitate to contact us at info@allthefeelsshop.com.